Shipping policy

At Mahakali Jewellery, we are committed to delivering your jewellery orders safely, securely, and on time. Please read the following shipping policy to understand our delivery process, timelines, and related terms.

Order Processing

Once your order is successfully placed and payment is confirmed, our team will carefully verify, pack, and prepare your jewellery for dispatch. Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next working day.

During sale periods, festive seasons, or high-demand periods, order processing may take slightly longer. We appreciate your patience in such situations.

Shipping & Delivery

We offer delivery to serviceable locations across India through reliable courier and logistics partners. Once your order has been shipped, you will receive the available tracking details through your registered contact information.

Estimated delivery time is generally 3–7 business days after dispatch, depending on your location, courier service, weather conditions, and other unforeseen circumstances. Remote or difficult-to-service locations may require additional delivery time.

Please ensure that the shipping address, mobile number, and other delivery details provided at checkout are accurate. Mahakali Jewellery will not be responsible for delays caused by incorrect or incomplete address information provided by the customer.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. From time to time, we may offer promotional free shipping on eligible orders.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delivery may occasionally be delayed due to factors beyond our control, including adverse weather, transportation disruptions, courier delays, public holidays, natural events, or other unforeseen circumstances.

If your order is significantly delayed or the tracking information shows an issue, please contact our customer support team with your order details so we can assist you.

Damaged Package

Please inspect the package carefully when you receive it. If the package appears damaged, opened, or tampered with, contact us as soon as possible and provide suitable photographs or videos of the package and product.

By placing an order with Mahakali Jewellery, you acknowledge and agree to the terms mentioned in this Shipping Policy.

For any shipping-related questions, please contact our customer support team.